VET ON DEMAND SYSTEM RULES
Vet on Demand, Inc. (“Vet on Demand”, “we”, “us”, or “our”) operates the website located at www.Vetondemand.com and other related websites and mobile applications with links to these System Rules (collectively, the “Site”). We offer online services (the “Services”) enabling our members (“Members”) to report their pet history and engage veterinarian services (“Veterinarians”) to obtain non-emergency general medical or psychiatric advice and prescriptions for non-controlled substances (if necessary as determined by the veterinarian servicer and where consistent with applicable law and standards of care) and other general medicine or acute care advice. The following terms and conditions (the “System Rules”) form a binding agreement between you and us, whether or not you register and become a Member (each, a “Registered User”) or simply browse the Site as a “Visitor”, where “you” or “your” refers to the person accessing or using the Site or Services. Registered Users and Visitors may be referred to collectively as “Users”.
PLEASE READ THESE SYSTEM RULES OF USE CAREFULLY. BY ACCESSING THE SITE OR USING THE SERVICES YOU AGREE TO BE BOUND BY THESE SYSTEM RULES. IF YOU DO NOT WISH TO BE BOUND BY THESE SYSTEM RULES, YOU MAY NOT ACCESS OR USE THIS SITE OR THE SERVICES.
We may at our sole discretion change, add, or delete portions of these System Rules at any time on a going-forward basis. It is your responsibility to check these System Rules for changes prior to use of the Site or Services, and in any event your continued use of the Site or Services following the posting of changes to these System Rules constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email. Certain services available through our Site may have their own terms and conditions that apply to your use of those services. These System Rules do not alter in any way the terms or conditions of any of those other written or online terms and conditions or agreements you may have or will have with Vet on Demand (“Separate Vet on Demand Agreements”). To the extent that there is any conflict between these System Rules and any Separate Vet on Demand Agreements, the terms of the Separate Vet on Demand Agreements will govern.
The Site is not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain personal information from people we actually know are under 18 years old, and no part of the Site or Services is designed to attract people under 18 years old. If we later obtain actual knowledge that a user is under 18 years old, we will take steps to remove that user’s personal information from our databases. By using our Site, you represent that you are at least 18 years old.
USERS. You promise that all information you provide to Vet on Demand is true, accurate, current and complete, and you agree to maintain and promptly update such information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that such information is not true, accurate, current or complete, we may deny or terminate your access to the Site or Services (or any portion thereof).
Certain Services are only available to Registered Users who are required to set up an account prior to accessing such Services (“Account”) and execute a Separate Vet on Demand Agreement. When you set up an Account, you are required to enter your name, email address, password (“Password”) and certain other information collected by Vet on Demand depending on whether you are a Member. You may not transfer or share your Password or Account (collectively, the “Account Information”) with anyone. You are responsible for maintaining the confidentiality of your Account Information and for all activities that occur under your Password or Account, including use by others to whom you have given your Account Information. You agree to immediately notify us upon becoming aware of any unauthorized use of your Account Information or any other breach of security. You are responsible for any and all use of your Account. Without limiting any rights which Vet on Demand may otherwise have, Vet on Demand reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account, including without limitation terminating your Account, changing your Password, or requesting additional information to authorize transactions on your Account. Notwithstanding the above, Vet on Demand may rely on the authority of anyone accessing your Account or using your Password and in no event and under no circumstances shall Vet on Demand be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s Account at any time.
ACCESS RIGHTS. We hereby grant to you a limited, non-exclusive, nontransferable right to access the Site and use the Services solely for your personal non-commercial use only as permitted under these System Rules and any Separate Vet on Demand Agreements you may have entered into with us (“Access Rights”).
You agree that you will not, and will not attempt to: (a) interfere in any manner with the operation of the Services or Site, or the hardware and network used to operate the Services or Site; (b) distribute, sell, lease, rent, sublicense, assign, export, or transfer in any other manner any of your rights under this Agreement or otherwise use the Services or Site for the benefit of a third party or to operate a service bureau; (c) modify, copy or make derivative works based on any part of the Services, the Site or any underlying software, technology or other information, including any printed materials of the same; (d) create Internet “links” to or from the Services or Site, or “frame” or “mirror” any of Vet on Demand content which forms part of the Services or Site; or (e) otherwise use the Services or Site in any manner that exceeds the scope of use granted above.
Any use of third party software provided in connection with the Site or Services will be governed by such third parties’ licenses and not by these System Rules. You agree to be responsible for any act or omission of any users that access the Site or Services under your Account or using your Password that, if undertaken by you, would be a violation of these System Rules, and that such act or omission shall be deemed a violation of these System Rules by you. We reserve the right, in our sole discretion, to deny use of the Site or Services to anyone for any reason.
YOUR RESPONSIBILITIES AND ACCEPTABLE USE OF THE SITE AND SERVICE. You agree not to use the Site or Services to: (a) violate any local, state, national or international law; (b) stalk, harass or harm another individual; (c) collect or store personal data about other users; (d) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; or (e) interfere with or disrupt the Site or Services or servers or networks connected to the Site or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site or Services. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or Services, use of the Site or Services or access to the Site or Services for any purposes other than for which the Site or Services are being provided to you. You may not reverse engineer, disassemble, decompile, or translate any components of the Site or Services, attempt to derive the source code of any components of the Site or Services, or authorize or assist any third party to do any of the foregoing. Without our written consent, you may not (i) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via e-mail (SPAM); (ii) use any high volume, automated, or electronic means to access the Services (including without limitation robots, spiders or scripts); or (iii) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages.
Use of the Site requires that you comply with certain acceptable use policies we may establish from time-to-time. As part of your responsibilities as a Visitor or a Registered User of the Site, you agree that you will not: (a) use the Site or any Service in a manner that is unlawful, harmful to minors, threatening, harassing, abusive, defamatory, slanderous, vulgar, gratuitously violent, obscene, pornographic, indecent, lewd, libelous, invasive of another’s privacy, or racially, ethnically or otherwise offensive, hateful or abusive; (b) infringe someone else’s patent, trademark, trade secret, copyright or other intellectual property or other rights; (c) use the Site or any Service for unsolicited or unauthorized advertising, junk or bulk e-mail (SPAM), chain letters, letters relating to a pyramid scheme or any other unsolicited commercial or non-commercial communication; (d) interfere with others using the Site; (e) use the Site in any manner that uploads or otherwise spreads any software viruses, worms, time bombs, corrupted files, Trojan horses or any other computer code, files, or programs that are designed or intended to disrupt, damage, overburden, impair or limit the functioning of any software, hardware, network, server or communications systems or equipment; (f) disrupt, interfere or inhibit any other user from enjoying the Site or other affiliated or linked websites, material, contents, products and/or services; (g) use any robot, spider, or other such programmatic or automatic device, inducing but not limited to automated dial-in or inquiry devices, to obtain information from the Site or otherwise monitor or copy any portion of the Site and/or Services; (h) create a false identity for the purpose of misleading others; (i) prepare, compile, use, download or otherwise copy any user information and/or usage information for any portion thereof, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party; (j) attempt to disable, bypass, modify, defeat or otherwise circumvent any security related tools incorporated into the Services and/or the Site; (k) reproduce, duplicate, copy, sell, or exploit for any commercial purposes, any portion of the Site or access to the Site; or (l) systematically collect or use any content from the Site or Service, including through the use of any data mining, or similar data gathering and extraction methods.
MODIFICATIONS TO SYSTEM RULES. We may change these System Rules from time to time. If you object to any such changes, your sole recourse will be to cease using the Site and/or Services. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised System Rules, inclusive of such changes. Such notice may be comprised of an email to your registered email address or a notice posted at the Site.
Fees and Purchase Terms. If you are a Member, the following terms apply: You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. You must provide Vet on Demand with valid credit card (Visa, MasterCard, or any other issuer accepted by us) (“Payment Provider”) as a condition to receiving the Services. Your Payment Provider agreement governs your use of the designated credit card, and you must refer to that agreement and not this Agreement to determine your rights and liabilities. By providing Vet on Demand with your credit card number or PayPal account and associated payment information, you agree that Vet on Demand is authorized to immediately invoice your Account for all fees and charges due and payable to Vet on Demand hereunder and that no additional notice or consent is required. You agree to immediately notify Vet on Demand of any change in your billing address or the credit card used for payment hereunder. Vet on Demand reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Site or by e-mail delivery to you. Vet on Demand’s fees are net of any applicable sales tax. If any Services, or payments for any goods or services, under this Agreement are subject to sales tax in any jurisdiction, you will be responsible for payment of such sales tax, and any related penalties or interest and will indemnify Vet on Demand for any liability or expense Vet on Demand may incur in connection with such sales taxes. For purposes of this Agreement, “Sales Tax” shall mean any sales or use tax, and any other tax measured by sales proceeds, that Vet on Demand is permitted to pass to you that is (a) the functional equivalent of a sales tax and (b) the applicable taxiing jurisdiction does not otherwise impose a sales or use tax. Vet on Demand may automatically charge and withhold such taxes for orders to be delivered to addresses within any jurisdictions that it deems is required. Unless otherwise agreed to by Vet on Demand in writing, all fees paid are non-refundable.
DISCONTINUATION OF OR MODIFICATIONS TO THE SITE OR SERVICES. We reserve the right to modify or discontinue the Site or Services with or without notice to you. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Site or Services. If you object to any such changes, your sole recourse will be to cease using the Site or Services. Continued use of the Site or Services following notice of any such changes will indicate your acknowledgement of such changes and satisfaction with the Site or Services as so modified.
PRIVACY. As part of the login and registration process, you will be asked to provide certain personal information to us. All uses of your personal information will be treated in accordance with the Separate Vet on Demand Agreements you executed with Vet on Demand.
ACCURACY OF INFORMATION. Vet on Demand does not warrant that any information, pictures or graphic depictions, descriptions or other content of the Site are accurate, complete, reliable, updated, current, or error-free. You agree to notify Vet on Demand immediately if you become aware of any errors or inconsistencies in the information or content provided through the Site and comply with any corrective action taken by Vet on Demand.
THIRD PARTY CONTENT AND MONITORING. Parties other than Vet on Demand may offer and provide products and services on or through the Site. Except for Vet on Demand branded information, products or services that are identified as being offered by Vet on Demand, Vet on Demand does not operate, control, or endorse any information, products, or services on the Site or accessible through the Site in any way. Vet on Demand is not responsible for examining or evaluating, and Vet on Demand does not warrant the offerings of, any of these businesses or individuals or the content of their websites. Vet on Demand does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
LINKS. Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other site or location or its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Access to any other websites linked to the Site is at your own risk. When leaving the Site, you should carefully review the applicable terms and policies, including privacy and data gathering practices, of that third-party website. WE WILL NOT BE LIABLE FOR ANY INFORMATION, SOFTWARE, OR LINKS FOUND AT ANY OTHER WEBSITE, INTERNET LOCATION, OR SOURCE OF INFORMATION, NOR FOR YOUR USE OF SUCH INFORMATION, SOFTWARE OR LINKS, NOR FOR THE ACTS OR OMISSIONS OF ANY SUCH WEBSITES OR THEIR RESPECTIVE OPERATORS.
Ownership. The software, code, proprietary methods and systems used to provide the Site or Services (“Our Technology”) and the content of the Site and Services (“Our Content”) are (1) copyrighted by Vet on Demand and/or its licensors under United States and international copyright laws, (2) subject to other intellectual property and proprietary rights and laws, and (3) owned by Vet on Demand or its licensors. Neither Our Content nor Our Technology may be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors. You must abide by all copyright notices, information, or restrictions contained in or attached to any of Our Content or Our Technology and you may not remove or alter any such notice, information or restriction. Your use of our Content and Technology must at all times comply with these System Rules and any additional restrictions in any Separate Vet on Demand Agreements you may have entered into with Vet on Demand. Nothing in these System Rules grants you any right to receive delivery of a copy of Our Technology or to obtain access to Our Technology except as generally and ordinarily permitted through the Site according to these System Rules.
TERMINATION. You may delete your Account and end your registration at any time, for any reason by sending an email to [email protected] Vet on Demand may terminate your use of the Site, your Account and/or registration for any reason at any time. You understand that termination of your agreement with Vet on Demand pursuant to these System Rules and your Account may involve deletion of your information from our live databases as well as any content that you uploaded to the Site using such Account. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SITE OR SERVICES OR DELETION OF YOUR ACCOUNT OR CONTENT UPLOADED BY YOU.
YOUR SEPARATE VET ON DEMAND AGREEMENT MAY CONTAIN DIFFERENT TERMINATION PROVISIONS FOR A GIVEN SERVICE. IN SUCH CASES THE TERMINATION PROVISIONS WITHIN THE SEPARATE VET ON DEMAND AGREEMENT FOR SPECIFIC SERVICES SHALL GOVERN THE TERMINATION OF THOSE SERVICES.
DISCLAIMER OF WARRANTIES. YOU EXPRESSLY AGREE THAT USE OF THE SITE OR SERVICES IS AT YOUR SOLE RISK. BOTH THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. VET ON DEMAND EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION. VET ON DEMAND MAKES NO WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES VET ON DEMAND MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES, OR THAT DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE OR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR INFORMATION. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VET ON DEMAND OR THROUGH THE SITE OR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
LIMITATION OF LIABILITY. YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL VET ON DEMAND OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY), ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE OR THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE OR THE SERVICES. THE AGGREGATE LIABILITY OF VET ON DEMAND TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR THE SERVICES IS LIMITED TO THE LESSER OF (I) THE AMOUNT OF FEES ACTUALLY PAID BY YOU FOR USE OF THE SERVICES OR (II) ONE HUNDRED DOLLARS (U.S. $100.00). Furthermore, Vet On Demand shall not be liable or responsible for any negligence or malpractice of any veterinary providing service to you under this agreement. You agree to hold harmless Vet On Demand for any negligence or malpractice claim against any veterinary performed services under Vet On Demand. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
INDEMNIFICATION. You agree to indemnify, defend and hold harmless Vet on Demand, its parents, subsidiaries, affiliates, licensors, co-branders, suppliers and other contract relationship, and the officers, directors, employees, consultants, and agents of each, and other Registered Users and Visitors, from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees and court costs) that such parties may incur as a result of or arising from (1) User Content and any information you submit, post or transmit through the Site or Services, (2) your use of the Site or Services, (3) your violation of these System Rules, (4) your violation of any rights of any other person or entity or (5) any viruses, trojan horses, worms, time bombs, cancelbots or other similar harmful or deleterious programming routines input by you into the Services.
TRADEMARKS. Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of Vet on Demand or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
MISCELLANEOUS. Except for any Separate Vet on Demand Agreements, authorizations and consents between you and Vet on Demand, these System Rules constitute the entire and exclusive and final statement of the agreement between you and us with respect to the subject matter hereof, and governs your access to the Site and your use of the Services, superseding any prior agreements or negotiations between you and us with respect to the subject matter hereof. The validity, interpretation, construction and performance of these System Rules will be governed by the laws of the State of Tennessee, without giving effect to the principles of conflict of laws. Any dispute arising under or relating in any way to these System Rules will be resolved exclusively by final and binding arbitration in Nashville, Tennessee under the rules of the American Arbitration Association, except that either party may bring a claim related to intellectual property rights, or seek temporary and preliminary specific performance and injunctive relief, in any court of competent jurisdiction, without the posting of bond or other security. The parties agree to the personal and subject matter jurisdiction and venue of the courts located in Nashville, Tennessee, for any action related to these System Rules. Our failure to exercise or enforce any right or provision of these System Rules will not constitute a waiver of such right or provision. If any provision of these System Rules is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that the other provisions of these System Rules remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or Services or these System Rules must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these System Rules are for convenience only and have no legal or contractual effect. You are not an employee, partner, joint venturer, independent contractor or agent of or with Vet on Demand, and you have no authority to act on behalf of or bind Vet on Demand in any way. You may not assign your rights under these System Rules without our prior written consent, and any attempted assignment will be null and void.
SURVIVAL. The terms of Sections 6 through 20, and any other limitations on liability explicitly set forth herein will survive the expiration or earlier termination of the agreement pursuant to these System Rules for any reason. Our (and our licensors’) proprietary rights (including any and all intellectual property rights) in and to Our Content, Our Technology and the Site or Services will survive the expiration or earlier termination of the agreement pursuant to these System Rules for any reason.
NETWORK CONNECTIVITY. Vet on Demand devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your mobile device.
CUSTOMER CONDUCT. You agree to refrain from abusive language when with veterinarian during a consult. You agree to refrain from contacting or seeking to contact the veterinarian for telemedicine care outside of the platform. This is done to protect the veterinarians and to ensure clinical care is delivered in a reliable, continuous and controlled platform. Vet on Demand is not responsible for any interactions with veterinarian not conducted on the Vet on Demand platform.
VIOLATIONS. Please report any violations of these System Rules to [email protected]